Shipping Policy

This Postage Policy outlines the terms and conditions for shipping and delivery of products ordered from SubZero Sweets. By placing an order on our website, you agree to comply with the policies outlined herein. Please read this policy carefully and contact us if you have any questions.

 

1. Shipping Locations

We ship our products to valid Australian addresses only. At this time, we do not offer international shipping.

2. Shipping Methods
We offer the following shipping methods:
a. Standard Shipping:
This method typically takes 3-5 business days for delivery. Standard shipping charges apply as specified during the checkout process.
b. Express Shipping:
This method typically takes 1-3 business days for delivery. Additional charges for express shipping will be applied as specified during the checkout process.
3. Shipping Fees
Shipping fees will be calculated based on the shipping method chosen and the destination address. The exact shipping fees will be provided to you during the checkout process before you confirm your order. We reserve the right to update these fees as necessary.
4. Order Processing Time
We aim to process and dispatch your order within 24 to 48 hours after your payment is confirmed. Please note that this does not include delivery time.
5. Delivery Times
Delivery times may vary depending on your location and the chosen shipping method. While we make every effort to meet the estimated delivery times, we are not responsible for delays caused by unforeseen circumstances, weather conditions, or third-party carriers.
6. Tracking and Notifications
We provide tracking information for all orders. You will receive an email notification with tracking details once your order is dispatched. You can use this information to track the progress of your delivery.
7. Delivery Address Accuracy
It is your responsibility to provide accurate and complete delivery information when placing an order. We are not responsible for delivery failures or delays resulting from incorrect or incomplete address information.
8. Signature on Delivery
Some orders may require a signature upon delivery. If you are not available to sign for the package, the carrier may leave a notification for you to arrange for redelivery or pick up at a local post office.
9. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 14 days of receiving the order. We will work with you to resolve the issue, which may include providing a replacement or a refund.

 

10.Contact Information

If you have any questions or concerns about our Postage Policy or any specific shipping-related inquiries, please contact us at subzerosweets0@gmail.com.

 

By placing an order with us, you agree to abide by this Postage Policy. It is your responsibility to review this policy periodically as it may be subject to change.

Thank you for shopping at SubZero Sweets. We appreciate your business and strive to provide a smooth and efficient shopping experience.