Privacy Policy

SubZero Sweets is committed to respecting and protecting your privacy when you visit our online store. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you visit the SubZero Sweets website or make a purchase, we may collect the following types of information:

a. Personal Information: This includes your name, address, email address, phone number, and other contact details necessary for processing and shipping your orders.

b. Payment Information: We may collect payment information such as credit card details or other financial data. Please note that we do not store your payment information on our servers; it is securely processed through our trusted payment service provider.

c. Order Information: We collect details of the products you purchase, along with the associated transaction history.

d. Communication: We may collect information from your communications with our customer support team, including email correspondence, chat logs, and phone calls.

2. How We Use Your Information

We use your personal information for the following purposes:

a. Order Processing: To fulfil your orders and provide you with the products and services you have requested.

b. Communication: To respond to your inquiries, provide customer support, and inform you of order updates.

c. Marketing: To send you promotional emails or offers, but only if you have opted to receive such communications. You can opt out at any time.

d. Legal Compliance: To comply with applicable laws, regulations, and court orders.

3. Information Security

SubZero Sweets takes the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.

4. Information Sharing

We do not share your personal information with third parties for any purpose, except in the following situations:

a. Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders. These service providers are required to maintain the confidentiality and security of your information.

b. Legal Obligations: We may disclose your information in response to legal requests, including court orders or subpoenas.

5. Refund Policy

Please note that SubZero Sweets does not offer refunds for products purchased through our online store. For information regarding our Refund Policy, please refer to the separate Refund Policy available on our website.

6. Changes to the Privacy Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be posted on our website, and the revised policy will become effective immediately upon posting.

By using our website and providing your personal information, you agree to the practices described in this Privacy Policy. We encourage you to review this policy regularly to stay informed about our data handling practices.

If you have any questions or concerns regarding our Privacy Policy, please contact us at subzerosweets0@gmail.com.

Thank you for choosing SubZero Sweets for your freeze-dried candy needs. Your privacy and satisfaction are important to us.