Refund Policy

At SubZero Sweets, we are committed to providing you with high-quality freeze-dried candy and a satisfying shopping experience. While we aim to deliver exceptional products, we do not offer refunds for items purchased through our online store. Please carefully review our Refund Policy below:

1. All Sales Are Final

All sales at SubZero Sweets are considered final. We do not provide refunds or accept returns for any reason, including but not limited to the following:

a. Change of mind

b. Flavour or taste preference

c. Allergic reactions or dietary restrictions

d. Incorrect product selection

e. Products damaged after delivery

2. Quality Assurance

We take great care to ensure that our products are of the highest quality and accurately represented on our website. However, if you receive a product that is damaged or defective, please contact us within 14 days of receiving your order. We will work with you to resolve the issue, which may include providing a replacement product at our discretion.

3. Contact Us

If you believe you have received a damaged or defective product, please contact our customer support team at subzerosweets0@gmail.com within the specified time frame mentioned in Section 2. Please provide detailed information about the issue, and if necessary, include clear photographs of the product in question to assist us in resolving the matter.

4. Shipping Errors

If you receive the wrong product due to a packing or shipping error on our part, please contact us as soon as possible, and we will arrange for the correct product to be sent to you.

5. Cancellations

You may request order cancellations before the order has been shipped. Once your order has been dispatched, it cannot be cancelled, and the Refund Policy will apply.

6. Changes to the Refund Policy

We reserve the right to revise this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge and agree to abide by this Refund Policy. We encourage you to review this policy regularly, as it may be subject to updates.

Thank you for choosing SubZero Sweets for your freeze-dried candy needs. We appreciate your understanding of our Refund Policy, which allows us to continue providing quality products and exceptional service.